Notting Hill Genesis (202314921)
The landlord did not handle the complaint in line with the Code. It apologised and offered appropriate compensation.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Onward Homes Limited (202406580)
Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background After agreeing the resident’s management transfer application, the landlord offered him […]
Paragon Asra Housing Limited (202422829)
Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident asked the landlord whether it knew their neighbour […]
Peabody Trust (202450052)
Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background 1. The property is a 1-bedroom flat and the resident requested a […]
The Guinness Partnership Limited (202312143)
Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January 2026 Background The resident lived in a flat within a scheme for […]
Accent Housing Limited (202326853)
Decision Case ID 202326853 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident was a tenant of the landlord. In December 2021 […]
Citizen Housing Group Limited (202441660)
Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a maisonette with her child, who […]
Cornwall Housing Limited (202520036)
Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a 2-bedroom bungalow. […]
Great Places Housing Group Limited (202431933)
Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her […]
Harlow District Council (202516942)
Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 January 2026 Background The resident’s property is a top floor […]