We are aware of a third-party IT security incident that has impacted our case management system.

Whilst we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat or webform.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 03001113000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Paragon Asra Housing Limited (202219733)

This complaint is about the landlord’s handling of: Reports of issues with windows. Reports of a pest infestation. Reports of boiler issues. The associated complaint.

Peabody Trust (202224410)

The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling.

Peabody Trust (202303351)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment of expenses claimed by the resident during a decant. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

Redditch Borough Council (202216635)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould related repairs. Reports of a ticking noise. Request for adaptations to her bathroom. The Ombudsman has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202303418)

  REPORT COMPLAINT 202303418 The Guinness Partnership Limited 28 May 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Your Housing Limited (202233522)

  REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Anchor Hanover Group (202232424)

The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs. 

Camden Council (202304831)

The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of repairs to the kitchen window. The complaint and the level of compensation offered.