We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue keyfobs. The landlord's handling of repairs to the communal back door, roof, and communal light. The landlord’s handling of the complaint and level of compensation.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of operatives; Complaint.
This complaint is about the landlord’s handling of a leak in the resident’s property.
The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.
The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.
The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct.
The complaint is about the landlord’s handling of the resident’s request for a transfer and change in allocation banding.
The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.