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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Brent (202234539)

The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the property between November 2022 and January 2023. The associated complaint.

Norwich City Council (202316506)

The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.

Origin Housing Limited (202307848)

The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related complaint.

Peabody Trust (202223647)

The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.

Platform Housing Group Limited (202308458)

The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident moved into the property. Response to a concern raised regarding the fence boundary. Handling of the related complaint.