Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. Complaint handling.
The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.
The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.
The complaint is about the landlord’s handling of the resident’s application for rehousing.
The complaint is about the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to the resident’s concerns about contaminated drinking water. communication, complaint handling and offer of compensation.
The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling.
The complaint is about the landlord’s response to the resident’s reports regarding her: toilet (including the quality of repair works, record keeping, communication, and level of compensation); windows.
The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.
The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its complaint responses.