Window complaints training on the Learning Hub
The training on this page is available exclusively to member landlords on the Learning Hub.
On this page
About this training
Handling window complaints well is essential for maintaining safe, comfortable homes and delivering a responsive repairs service residents can trust.
Our training will help you:
- understand the common causes of window complaints and how to resolve them fairly
- spot early signs of problems and take action before issues escalate
- improve communication with residents, using clear, practical approaches that build confidence
- learn from real cases and sector insights to strengthen your repairs processes and decision‑making
Choose from in‑depth eLearning modules, quick microlearning courses, bitesize videos, real case studies, and podcast playlists. Each designed to boost your skills and support better outcomes for residents.
Who can access this training
This training is for people who work in member organisations.
To access the courses, set up a Learning Hub account. You’ll need a separate login.
eLearning
Spotlight report on repairs and maintenance
This CPD-accredited eLearning course shares the findings and recommendations from our Spotlight report on repairs and maintenance (May 2025). Learn how to improve repairs and rebuild trust with residents.
The course includes 9 short modules and ends with a quiz.
What you’ll learn:
- government, systems, and policy recommendations
- how to use data and analysis to improve service delivery
- how to strengthen communication, relationships, and quality assurance
Once you’ve completed the module, you can sign up for our virtual classroom. This will explore the recommendations in more depth and discuss how to embed them in your organisation.
Why take this course:
- free and easy to access
- CPD-accredited
- scenario-based learning with practical tools
- finish with a short quiz and download your certificate
- includes access to a virtual classroom for deeper learning
Webinars
Gain practical skills and insights to manage your properties more effectively through our year-round workshops.
Access free online training anytime on our Learning Hub to stay ahead and grow your expertise.
Microlearning
Effective complaint correspondence
Write complaint responses that work.
Learn practical tips to communicate clearly and fix problems faster. This short course helps you build trust with residents.
What is damp and mould? Why does it happen?
Learn why damp and mould happens and how landlords can prevent it.
This short course helps you move from quick fixes to proactive solutions that protect health and homes.
Bitesize videos
Windows bitesize learning
Explore our short videos for landlords on managing window complaints.
These 2-minute videos share learning from our August 2025 severe maladministration report.
You’ll find videos on:
- individual circumstances, including children
- major works
- responsive repairs
Compensation
Explore our short videos for landlords on compensation.
These 2-minute videos share learning from our January 2026 severe maladministration report.
You’ll find videos on:
- significant increases in compensation at determination
- increase in compensation at stage 2
- policies not followed
Case studies
Window complaints case studies
Explore how landlords manage window repairs and replacements.
The case studies look at when landlords got it right and wrong.
Podcasts
Spotlight report on noise complaints playlist
Improve how you handle noise complaints
This playlist brings together podcast episodes that break down our Spotlight report on noise and its follow‑up.
You’ll hear clear, practical insights on what’s going wrong, what good looks like, and how landlords across the sector have already changed the way they respond to noise issues since the report came out.
Spotlight report on repairs and maintenance playlist
Hear practical insights on repairs and maintenance from the people doing the work.
In this playlist, representatives from member landlords share their experiences, lessons learned, and honest reflections following our Spotlight report. Their discussions offer real examples, useful ideas, and fresh thinking on tackling maintenance challenges in social housing.