Repairs training on the Learning Hub
The training on this page is available exclusively to member landlords on the Learning Hub.
On this page
About this training
Effective repairs handling builds trust between landlords and residents.
This training gives you the skills to help you improve how your organisation manages repairs.
Our training helps you:
- understand the findings and recommendations from our Spotlight report on repairs and maintenance.
- learn how using data and analysis can lead to better outcomes for residents.
- explore insights from reports and follow-up learning, including access to a virtual classroom for deeper understanding
- explore a range of scenario-based learning
Choose from in-depth eLearning courses, quick microlearning modules, real case studies, and expert podcasts.
Who can access this training
This training is for people who work in member organisations.
To access the courses, set up a Learning Hub account. You’ll need a separate login.
eLearning
Spotlight report on repairs and maintenance
This CPD-accredited eLearning course shares the findings and recommendations from our Spotlight report on repairs and maintenance. Learn how to improve repairs and rebuild trust with residents.
The course includes 9 short modules and ends with a quiz.
What you'll learn:
- government, systems, and policy recommendations
- how to use data and analysis to improve service delivery
- how to strengthen communication, relationships, and quality assurance
Once you’ve completed the module, you can sign up for our virtual classroom. This will explore the recommendations in more depth and discuss how to embed them in your organisation.
Why take this course:
- free and easy to access
- CPD-accredited
- scenario-based learning with practical tools
- finish with a short quiz and download your certificate
- includes access to a virtual classroom for deeper learning
Webinars
Gain practical skills and insights to manage your properties more effectively through our year-round workshops.
Access free online training anytime on our Learning Hub to stay ahead and grow your expertise.
Microlearning
Contact restrictions
Learn when and how to use contact restrictions responsibly.
This short microlearning explains the situations where restrictions may be appropriate. It helps you apply them fairly, protect the complaint process, and make confident decisions.
Bitesize videos
Building safety
Explore our short videos for landlords on the ‘Big 6’ building safety compliance areas.
These 2-minute videos share learning from our building safety report.
You'll find videos on:
- Lifting Operations and Lifting Equipment Regulations
- legionella (water hygiene)
- asbestos management
- electrical safety
- gas safety
- fire safety
Emergency repairs
Explore our short videos for landlords on emergency repairs.
These 2-minute videos share learning from our emergency repairs report.
You'll find videos on:
- triaging repair reports
- delayed responses to emergency repairs
- prioritising household circumstances
Leasehold repairs
Explore our short videos for landlords on repairs in leasehold properties.
These 2-minute videos share learning from our leasehold report.
You'll find videos on:
- safety hazards
- leaks in leasehold properties
They show how poor repairs affect households and why landlords need to fix these problems.
Responsive repairs
Explore our short videos for landlords on managing window complaints.
These 2-minute videos share learning from our window report.
You'll find videos on:
- individual circumstances, including children
- major works
- responsive repairs
Compensation
Explore our short videos for landlords on compensation.
These 2-minute videos share learning from our January 2026 severe maladministration report.
You’ll find videos on:
- significant increases in compensation at determination
- increase in compensation at stage 2
- policies not followed
Case studies
Repairs case studies
Explore how landlords deliver repair services. These case studies look at when landlords manage complaints well and where failures in timeliness or quality impact residents.
These examples provide insight into how landlords are managing repairs cases.
Podcasts
Repairs and maintenance playlist
Hear practical insights on repairs and maintenance from the people doing the work.
In this playlist, representatives from member landlords share their experiences, lessons learned, and honest reflections following our Spotlight report. Their discussions offer real examples, useful ideas, and fresh thinking on tackling maintenance challenges in social housing.
Casework conversations playlist
Tune into our casework conversations series.
These podcasts share learning from our investigations. They highlight good practice from landlords and learning from failings in our casework.