Awaab’s Law and hazards training on the Learning Hub
The training on this page is available exclusively to member landlords on the Learning Hub.
On this page
About this training
Our training gives you the skills to manage damp, mould, and other hazards effectively. This will protect homes and build trust with residents.
You’ll learn how to:
- identify the causes of damp and mould and apply best practice solutions
- handle complaints fairly and resolve issues quickly using clear steps
- improve processes by learning from real cases and prevent repeat problems
Choose from quick microlearning modules, real case studies, and expert podcasts.
Who can access this training
This training is for people who work in member organisations.
To access the courses, set up a Learning Hub account. You’ll need a separate login.
eLearning courses
Spotlight report on damp and mould
This CPD-accredited module shares the findings and recommendations from our Spotlight on damp and mould report (October 2021) and the one-year-on follow-up. Learn what causes damp and mould and how to resolve related complaints.
What you'll learn:
- why damp and mould became a focus
- how complaints can help you learn and improve
- 10 success factors that make damp and mould plans work
Once you’ve completed the module, you can sign up for our virtual classroom. This will explore the recommendations in more depth and discuss how to embed them in your organisation.
Why take this course:
- it’s free and easy to access
- CPD-accredited
- includes practical tools and real scenarios
- ends with a short quiz and certificate
- gives you access to a virtual classroom for deeper learning
The Complaint Handling Code
Learn how to use the Complaint Handling Code with confidence.
This free CPD-accredited course gives you a clear overview of the Code. It became statutory on 1 April 2024.
The course consists of 6 short, easy-to-follow modules.
What you'll learn:
- key points of the Code
- how to handle complaints effectively
- how to assess your service and report compliance
- how to embed continuous learning and improvement
Why take this course:
- free and CPD-accredited
- practical, scenario-based learning
- finish with a short quiz and download your certificate
Webinars
Gain practical skills and insights to manage your properties more effectively through our year-round workshops.
Access free online training anytime on our Learning Hub to stay ahead and grow your expertise.
Microlearning
What is damp and mould? Why does it happen?
Learn why damp and mould happens and how landlords can prevent it.
This short course helps you move from quick fixes to proactive solutions that protect health and homes.
Bitesize videos
Building safety
Explore our short videos for landlords on the ‘Big 6’ building safety compliance areas.
These 2-minute videos share learning from our building safety report.
You'll find videos on:
- Lifting Operations and Lifting Equipment Regulations
- legionella (water hygiene)
- asbestos management
- electrical safety
- gas safety
- fire safety
Emergency repairs
Explore our short videos for landlords on emergency repairs.
These 2-minute videos share learning from our emergency repairs report.
You'll find videos on:
- triaging repair reports
- delayed responses to emergency repairs
- prioritising household circumstances
Damp and mould
Watch our short videos for landlords on damp and mould.
These 2-minute videos share learning from our damp and mould report.
You'll find videos on:
- assessing risk
- access issues
- putting things right
- untimely and poor inspections
- delayed works
Leaks
Leaks are one of the main causes of damp and mould in homes. Watch our short videos for landlords on leaks.
These 2-minute videos share learning from our leaks report.
You’ll find videos on:
- repairs oversight
- leaks involving leaseholders and shared owners
Compensation
Explore our short videos for landlords on compensation.
These 2-minute videos share learning from our January 2026 severe maladministration report.
You’ll find videos on:
- significant increases in compensation at determination
- increase in compensation at stage 2
- policies not followed
Case studies
Damp and mould
View how landlords effectively resolve damp and mould issues, and where poor management leads to negative outcomes.
Fire safety
When landlords handle fire safety duties well, they help prevent harm and maintain trust. Failures in risk management or response, however, can lead to significant negative outcomes.
Cladding
Find out how landlords respond to cladding concerns well and where poor communication or delays cause problems.
Podcasts
Repairs and preparing for Awaab's Law
Listen to our conversation with Eastlight Community Homes.
They discuss their repairs approach, Awaab's Law preparations, and experience contributing to our Spotlight report - on repairs and maintenance.
Damp and mould playlist
Listen to our damp and mould playlist for practical tips and real stories.
Hear from experts and casework specialists to improve services and stop complaints.