After reports of damp and mould, the landlord inspected within a reasonable timescale. Its survey concluded that there were high moisture levels in the walls and floor. It instructed a drainage contractor who identified external drainage blockages. Steps were taken to address these issues and equipment was installed in Ms A’s home to monitor humidity and temperature.
After delays due to the resident’s solicitors asking that any repairs or mould clearing be deferred until its expert had inspected, the landlord arranged for a specialist contractor to attend as moisture was still present in the home. It arranged to move Ms A while more invasive inspections were undertaken. Window vents and internal air bricks were found to be blocked but there was no evidence of water penetration. Remedial works were undertaken to unblock the vents and air bricks and moisture readings returned to acceptable levels.
Outcome: We found no evidence of maladministration. The landlord had undertaken appropriate inspections and investigation, instructed specialists and carried out remedial work. There was no evidence of unreasonable delay in its responses to Ms A’s reports.
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