Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Season 1 Episode 3 – 25 November 2021

Spotlight report on damp and mould

In this latest episode Catherine Ryder, Director of Policy and Research at the National Housing Federation, joins Housing Ombudsman Richard Blakeway to discuss issues featured in our Spotlight report on damp and mould.

Catherine explores what led to the report being produced and its content with Richard including where things go wrong the most, the challenges landlords face and the key things landlords can learn from the report.

You can also listen on SpotifySoundCloud.

Podcast transcript

View the podcast transcript

Graphic illustration of podcast