We have issued a call for evidence to support a thematic investigation into knowledge and information management. We are calling for evidence submissions from complaint handlers in member landlords.
The survey closed on 23 December 2022.
Spotlight on noise complaints.
Spotlight on complaints about heating, hot water and energy in social housing.
Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling.
Spotlight on complaints about repairs.
One year on follow up report: Spotlight on damp and mould – it’s not lifestyle
- Join us on 14 March 2023, 12-1pm for a special damp and mould webinar that focuses on our updated report and the key recommendations from it.