Spotlight on… reports

Our series of reports where we put the spotlight on issues identified through the complaints we have investigated and resolved.


Knowledge and Information Management

Spotlight on knowledge and information management (KIM).

May 2023

One year on follow up report

Spotlight on damp and mould – it’s not lifestyle.

February 2023

Call for evidence into record keeping

We have issued a call for evidence to support a thematic investigation into knowledge and information management. We are calling for evidence submissions from complaint handlers in member landlords.

The survey closed on 23 December 2022.

Time to be heard

Spotlight on noise complaints.

October 2022

Cold comfort

Spotlight on complaints about heating, hot water and energy in social housing.

February 2021

A new lease of life

Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling.

September 2020

Room for improvement

Spotlight on complaints about repairs.

March 2019

Spotlight webinars

One year on follow up report: Spotlight on damp and mould – it’s not lifestyle

  • Join us on 14 March 2023, 12-1pm for a special damp and mould webinar that focuses on our updated report and the key recommendations from it.

Presentation slides