Reports
Knowledge and Information Management
Spotlight on knowledge and information management (KIM).
May 2023
Call for evidence into record keeping
We have issued a call for evidence to support a thematic investigation into knowledge and information management. We are calling for evidence submissions from complaint handlers in member landlords.
The survey closed on 23 December 2022.
Cold comfort
Spotlight on complaints about heating, hot water and energy in social housing.
February 2021
A new lease of life
Spotlight on leasehold, shared ownership and new builds: complexity and complaint handling.
September 2020
Spotlight webinars
One year on follow up report: Spotlight on damp and mould – it’s not lifestyle
- Join us on 14 March 2023, 12-1pm for a special damp and mould webinar that focuses on our updated report and the key recommendations from it.