We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Spotlight report on damp and mould workshop

This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from our Spotlight report on damp and mould and it’s one year on follow up report.

By the end of the end of the session attendees will be able to:

  • recall the recommendations from the Spotlight report on damp and Mould report
  • discuss how the recommendations can be implemented
  • share good practice examples of how you are dealing with damp and mould

What this workshop is – An opportunity for those working in landlord organisations to discuss how the recommendations from the report are being implemented in your organisation.

What this workshop is not – The Housing Ombudsman Service telling landlords how to deal with damp and mould.

To register for a virtual workshop, you will need to first complete the Centre for Learning Damp and Mould eLearning

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

 

Date: 12 February 2025

Time: 14:00-16:00

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