We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Webinars and events

How to book your place on an event

To book onto any of these events you will need a Learning Hub account.

Once you have registered you will find all available courses and events on the ‘My Courses page’.

Register for a Learning Hub account

If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.

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Upcoming workshops

3 November 2026
10:00-12:00

Effective local complaint handling virtual workshop

This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.

Find out more about Effective local complaint handling virtual workshop

4 November 2026
14:00-16:00

Spotlight report on knowledge and information management workshop

This 2 hour virtual workshop explores what good complaint handling looks like and why it matters for both residents and landlords.

Find out more about Spotlight report on knowledge and information management workshop

3 December 2026
10:00-12:00

Effective local complaint handling virtual workshop

This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.

Find out more about Effective local complaint handling virtual workshop