Leaseholder and shared owner training for landlords
The training on this page is available exclusively to member landlords on the Learning Hub.
On this page
About this training
Understanding leasehold and shared ownership is essential. It helps landlords to manage homes effectively and support residents with clarity and confidence.
Our training will help you:
- navigate key responsibilities around leases, repairs, and service charges
- respond to leaseholder and shared ownership queries clearly and fairly
- handle complex issues confidently, using proven approaches that prevent escalation
- learn from real cases to strengthen your policies, decisions, and communication
Choose from quick microlearning modules, bitesize videos, real case studies, and expert podcasts. All designed to build your knowledge and improve the service you provide.
Who can access this training
This training is for people who work in member organisations.
To access the courses, set up a Learning Hub account. You’ll need a separate login.
Webinars
Gain practical skills and insights to manage your properties more effectively through our year-round workshops.
Access free, online training anytime on our Learning Hub to stay ahead and grow your expertise.
Microlearning
Effective complaint correspondence
Write complaint responses that get results. This short course gives you practical tips and proven techniques to communicate clearly, resolve issues faster, and build trust with residents.
Bitesize videos
Leasehold repairs
Explore our short videos for landlords on repairs in leasehold properties.
These 2-minute videos share learning from our June 2025 severe maladministration report.
You'll find videos on:
- safety hazards
- leaks in leasehold properties
They show how poor repairs affect households and why landlords need to fix these problems.
Leaks
Leaks are one of the primary causes of damp and mould in homes. View our short videos for landlords on leaks.
These 2-minute videos share learning from our December 2025 severe maladministration report.
You’ll find videos on:
- repairs oversight
- home ownership
- learnings from leak cases
Compensation
Explore our short videos for landlords on compensation.
These 2-minute videos share learning from our January 2026 severe maladministration report.
You’ll find videos on:
- significant increases in compensation at determination
- increase in compensation at stage 2
- policies not followed
Case studies
Shared ownership
Explore how landlords support shared ownership residents. These case studies look at good practice and severe maladministration examples.
Service charges
Explore how landlords communicate and manage service charges, and where lack of transparency leads to disputes.
Succession
Explore how landlords manage succession rights with sensitivity and policy adherence, and where they fail to do so.
Podcasts
Leasehold Advisory Service (LEASE)
Find out about changes to the leasehold sector and common challenges the organisations are seeing for leaseholders.
In this episode, we discuss common leaseholder issues. Including disputes over service charges, maintenance responsibilities, lease length, communication challenges, and the complexities of legal rights.
Casework conversations playlist
Tune into our casework conversations series.
These podcasts share learning from our investigations. They highlight good practice from landlords and learning from failings in our casework.