Antisocial behaviour and noise training on the Learning Hub
The training on this page is available exclusively to member landlords on the Learning Hub.
On this page
About this training
Managing antisocial behaviour and noise complaints well is essential for community safety and resident wellbeing.
Our training will help you:
- deal with complaints fairly
- fix problems early using clear steps
- handle complaints confidently, using proven approaches to reduce harm and prevent escalation
- learn from real cases to make your processes better
Choose from in-depth eLearning courses, quick microlearning modules, real case studies, and expert podcasts.
Who can access this training
This training is for people who work in member organisations.
To access the courses, set up a Learning Hub account. You’ll need a separate login.
eLearning courses
Spotlight report on noise complaints
This CPD‑accredited course shares the findings and recommendations from our Spotlight report on noise complaints. It also includes learning from the follow‑up report.
Learn how noise complaints affect residents and how landlords can respond well.
The course includes 5 short modules and ends with a quiz.
What you'll learn:
- why noise is a focus area
- examples of how landlords are building community relations
- our recommendations
- steps landlords have taken to improve noise policies and procedures
Why take this course:
- free and easy to access
- CPD-accredited
- scenario-based learning with practical tools
- finish with a short quiz and download your certificate
Webinars
Gain practical skills and insights to manage your properties more effectively through our year-round workshops.
Access free online training anytime on our Learning Hub to stay ahead and grow your expertise.
Microlearning
Antisocial behaviour: information for residents
Understand what counts as antisocial behaviour and what you can do next.
This short microlearning explains your options, your landlord’s role, and how to get support. It helps you take clear steps and feel confident about raising concerns.
Bitesize videos
Antisocial behaviour
View our short videos for landlords on how to manage antisocial behaviour well.
These 2-minute videos share learning from our severe maladministration report.
You'll find videos on:
- action plans
- communication and complaint handling
- hate crime and harassment
- multi agency cooperation
- noise
- repairs
- risk assessments
Compensation
Explore our short videos for landlords on compensation.
These 2-minute videos share learning from our January 2026 severe maladministration report.
You’ll find videos on:
- significant increases in compensation at determination
- increase in compensation at stage 2
- policies not followed
Case studies
Antisocial Behaviour (ASB)
Explore how landlords handle antisocial behaviour complaints well and where they go wrong.
Noise
Learn how landlords handle noise complaints. Our examples show the importance of investigation, mediation, and resident support.
Podcasts
Noise complaints playlist
Improve how you handle noise complaints
This playlist brings together podcast episodes that break down our Spotlight report on noise and its follow‑up.
You’ll hear clear, practical insights on what’s going wrong, what good looks like, and how landlords across the sector have already changed the way they respond to noise issues since the report came out.
Casework conversations playlist
Tune into our casework conversations series.
These podcasts share learning from our investigations. They highlight good practice from landlords and learning from failings in our casework.