Housing Ombudsman and Regulator of Social Housing reaffirm Memorandum of Understanding commitments
4 September 2025
Housing Ombudsman and Regulator of Social Housing reaffirm Memorandum of Understanding commitments
The Housing Ombudsman and Regulator of Social Housing have reviewed the Memorandum of Understanding (MoU) between the 2 organisations.
We are content it remains relevant and will work closely together as we regularly review this.
The review follows the signing of the MoU a year ago.
The Memorandum includes commitments to the following.
Complementary approaches
Both bodies will strive to achieve a compatible approach while respecting their independent roles.
Early communication
They will engage in early-stage communication on issues with potentially significant implications for each other.
Signposting
Enquirers will be directed to the appropriate organisation, with clear explanations provided.
Regular meetings
Regular communication, including meetings at various levels of seniority, will be maintained to discuss mutual interests and stakeholder engagement.
Promoting understanding
Efforts will be made to promote understanding of their respective roles among residents and landlords.
Consistent communication
Consistency will be ensured in how they communicate about each other’s roles.