Housing Ombudsman publishes Corporate Plan 2016 to 2019

12 May 2016

The Housing Ombudsman has published her Corporate Plan 2016 to 2019 setting out how we will work towards achieving the new vision and strategic objectives.

Launched earlier this year, the new vision, Housing Matters: Fairness Matters, recognises the central importance of housing in people’s lives and our role in ensuring the fair resolution of disputes.

This vision, the new strategic objectives and core values, were developed with staff and stakeholders, including landlords and tenant organisations. Together they provide a framework for the Housing Ombudsman Service to deliver continuous service improvement for the benefit of our customers.

For full details see our Corporate Plan 2016 to 2019.