Case Studies

Inaccurate rent charged

Investigation finds maladministration in the landlord’s decision not to take any responsibility for a tenant’s rent arrears caused by incorrect information which it had provided

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New service charge

A landlord’s consultation with tenants about the introduction of an enhanced housing management service charge was reasonable as they were consulted in accordance with their tenancy agreements

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Rent administration fair

Investigation finds no maladministration in landlord’s administration of rent account but level of rent outside jurisdiction

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