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Follow up report: Spotlight on noise complaints – Time to be Heard

Published in April 2024

Report summary

This follow-up report summarises our evaluation of our Spotlight on noise complaints, Time to be Heard, which we published in October 2022.

We contacted landlords who had attended our initial webinar and all landlords who had featured in the report.

We also contacted an additional 5 landlords who had not featured in the report but have had an increase in their maladministration rate regarding noise or anti-social behaviour (ASB) complaints. All five of these landlords responded.

What is in the report?

We asked landlords what changes or improvements they had made, or intend to make, as a result of the Spotlight report and its recommendations. We have set out the themes identified from the evaluation and highlighted areas of practice which landlords feel have been successful. This will be explored more in our Centre for Learning resource materials.

Further learning on noise complaints

Noise complaints key topics page

Noise complaints are a common issue that residents and landlords face in their daily lives.

Explore guidance, spotlight reports, and training options for landlords and residents to help you navigate through this key topic. 

Noise complaints resources (opens in a new tab)

View more Spotlight reports

an aerial view of a town

Spotlight on: Noise complaints – time to be heard

At the heart of our findings in this report is a fundamental unfairness: most noise reports concern household noise rather than anti-social behaviour (ASB), and yet most landlords handle it under their ASB policy.

View the full report (opens in a new tab)
People figures with comment clouds above their heads. Social communication. Information exchange. Rumors and gossip. Talk and chat. Discussion and dialogue. Public opinion poll. Dispute settling

Spotlight on attitudes, respect and rights

We have released our Spotlight report on attitudes, respect and right - relationship of equals, calling for a Royal Commission to create a long-term plan for social housing after finding that current approaches for the sector are not working for residents with a vulnerability.

View the full report (opens in a new tab)