Our reports
Find all the latest reports from the Housing Ombudsman.
Latest reports published
Learning from severe maladministration - November 2025
20 November 2025
We’ve released our latest severe maladministration report focusing on leaks.
Leaks are one of the biggest causes of damp and mould in homes. This report shows how poor oversight by landlords can make fixing these issues far more complicated. The report also highlights how gaining access to properties can slow down complaint resolution.
3 wider orders on temporary moves
18 November 2025
We have published the outcomes of 3 wider orders. Each focus on the issue of temporary moves. The social housing sector refers to these moves as decants.
They are a vital way of reducing the impact on a resident if their home is not safe to live in. The reviews follow investigations where we found the landlord had handled a temporary move poorly. These wider orders are made by us when failings in a case could impact wider residents.
The landlords in this report are:
- Trident
- Wigan Council
- Moat
Learning from severe maladministration report – October 2025
28 October 2025
This report focuses on damp and mould – examining where landlords failed to put things right even after residents complained.
The report examines critical failings in 5 areas.
- Assessing risk.
- Access issues.
- Putting things right.
- Untimely or poor inspections.
- Delayed works.
Learning from severe maladministration report – October 2025
Lewisham Council further investigation report
7 October 2025
We have released our further investigation report into Lewisham Council. This follows serious concerns about the way it manages hazards and handles complaints about repairs.
Our investigation found issues across multiple areas. This includes:
- hazards
- communication with and attitude towards, resident
- contract management
- knowledge and information management
- system failures
Annual Complaints Review 2024-25
23 September 2025
We have published our Annual Complaints Review 2024-25. This report looks at how our members are managing complaints.
The latest data shows a mixed but cautiously optimistic picture for the housing sector. While complaint volumes continue to rise, there are encouraging signs that landlord handling is improving.
Annual Complaints Review 2024-25
More reports
Spotlight reports
Our Spotlight reports concentrate on an area of service provision that we see high amount of failure in through our casework. They examine the issues within this theme and set out recommendations.
Further investigation reports
Our further investigation reports allow us to conduct investigations beyond an individual complaint. This establishes whether there is evidence indicative of a systemic failing in a landlord.
Further investigation reports used to be known as Paragraph 49 reports or special investigation reports. We have amended this wording to be consistent with the Housing Ombudsman Scheme.
Quarterly complaint handling reports
Complaint Handling Failure Orders are issued in relation to failings in an individual case where we have taken reasonable steps to seek engagement from a landlord, but the resident remains unable to progress a complaint.
We use our orders, along with other information from cases handled, to generate insight about individual landlords. This can be used as the basis of discussions if there are continued concerns over a sustained period.
Insight reports
Our Insight reports provide insight into our complaints data, a selection of valuable case studies and key learning points and recommendations for the sector.
Their aim is to help landlords to make improvements and deliver better services for residents.
Learning from severe maladministration
We have produced a new report that looks at recent severe maladministration findings. The report groups together several cases, potentially involving different landlords, to examine related themes and lessons, including where vital opportunities were missed to improve outcomes for residents.
Wider orders
We have gained new powers to issue wider orders under the Social Housing Regulation Act, allowing us to not only address individual complaints from a landlord, but also extend fairness and protection to wider residents.
Landlord performance data
Landlord performance data
Our 2024-25 individual landlord performance reports have been published for landlords with 5 or more findings determined between 1 April 2024 and March 2025.
Annual Complaints Review reports
The Housing Ombudsman's Annual Complaints Review provides an overview of the complaints handled in the housing sector each year to promote accountability and transparency.
By publishing data on complaints, we promote transparency in how issues are handled by housing providers. It holds them accountable for services and standards and encourages a commitement to addressing residents concerns.
Landlord complaint statistics
Every quarter we publish landlord statistics giving a snapshot of what we're seeing in complaints.