Reports and data
Find all the latest reports from the Housing Ombudsman Service.
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Reports by category
Spotlight reports
Spotlight reports help you understand the common service failures we see in our casework, such as repairs, damp and mould, or poor communication. They explain what’s going wrong, why it matters, and what landlords can do to improve.
Severe maladministration reports
These reports group recent cases so you can see the themes behind the failings. They highlight where landlords missed vital opportunities and explain what should change to improve outcomes for residents.
Further investigation reports
These reports look into wider problems across a landlord’s service. They help you see when issues go beyond one complaint.
They show where systemic failings may be affecting residents.
Insight reports
Insight reports help you understand our complaints data and what it means for the sector. Explore reports to find the case studies, key learning, and clear recommendations.
Wider orders
Wider orders let us act when problems affect more than one resident. They require landlords to fix wider service failures and improve their policies.
These reviews help landlords find and resolve systemic issues.
Data and statistics
Annual Complaints Review
Our Annual Complaints Review provides an overview of the complaints handled in the housing sector each year.
Landlord complaint statistics
Every quarter we publish landlord statistics giving a snapshot of what we're seeing in complaints.
Landlord performance data
Individual landlord performance reports for landlords with 5 or more findings determined between 1 April 2024 and March 2025.
Latest publications
All our publications can be viewed on the news section of the website.
Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent
An independent review ordered by the Housing Ombudsman has led to changes at Bristol City Council after we found severe maladministration.
More multilingual videos released to support residents making a complaint
These videos are designed to support residents understand our complaints process better.
Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships
Ombudsman consults on 2026-27 Business Plan as complaint volumes reach record levels
Housing Ombudsman highlights the importance of meaningful apologies in complaint handling
We have released our latest ‘learning from severe maladministration’ report. The report focuses on apologies in complaint handling.
Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector
We have released our latest ‘learning from severe maladministration’ report. The report focuses on compensation awards.
Housing Ombudsman opens consultation on its role in the Social Tenant Access to Information Requirements
We have opened a consultation on how we will take on complaints as part of our role in the Social Tenant Access to Information Requirements (STAIRs).