Host a Meet the Ombudsman event
Information for member landlords looking to host a Meet the Ombudsman event.
About hosting a Meet the Ombudsman event
Our Meet the Ombudsman events are an important part of raising awareness and understanding of our service among residents.
Our aim is to reach as many residents of scheme member landlords as possible - including tenants, leaseholders, and local authority residents.
Our one-hour online ‘Meet The Ombudsman’ sessions feature a brief introduction by the Ombudsman and/or representatives, providing a unique opportunity for your residents and colleagues to ask questions about our process to make decisions on casework.
Landlord host requirements
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1
Landlords who wish to host a Meet the Ombudsman event must be members of the Housing Ombudsman Scheme.
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Residents to be made aware that the Ombudsman will not be able to discuss individual cases at the event.
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We suggest that senior leaders/board members of the organisation are present on the day.
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We recommend staff are available to speak to residents about their individual complaints after the event.
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To invite questions from residents that are attending to share with the Ombudsman in advance of the day.
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Promote the event to residents via as many channels as possible, including social media, website, local commnunities, newsletters and via housing staff.
Contact us
To find out more information about hosting a Meet the Ombudsman event by contacting communications@housing-ombudsman.org.uk