Landlord search/performance data

Is your landlord registered with us?

How has your landlord performed?

We’ve expanded our landlord search below so you can look up performance data about individual landlords as well as check if a landlord is registered with us.

We are committed to openness and transparency. An important part of this is using our data to provide residents with more information and insight, and learning for landlords to improve their services.

Each landlord 2019-20 performance report shows:

• the categories of the enquiries and complaints we’ve received
• the outcomes of our decisions
• the types of orders we’ve made for landlords to put things right
• the timeliness of landlord compliance with orders where the target date for compliance was during 2019-20.

If none of the above were recorded against a landlord during 2019-20, then a report has not been generated.

The reports also include some helpful comparative information.

We have taken care to ensure the data is accurate by clearing it with landlords in advance. For a detailed explanation of the data in the reports and our approach to reporting on landlords groups, see our guidance (see Helpful links).

We are aware of an issue with some reports not displaying correctly. If this is the case, we can provide a copy by email. Contact us at landlordreports@housing-ombudsman.org.uk

We have also produced a geographical analysis of our 2019-20 determinations by region and by district (see Helpful links).

We welcome your feedback using this short survey.