We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Virtual workshop attitudes, respect and rights for case handlers

This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights released in January 2024, and the associated recommendations.

At the end of the session you will be able to:

  • recall the recommendations from the Spotlight report on attitudes, respect and rights
  • assess the impact on both the resident and the landlord of poor practice
  • identify what attitudes, rights and respect lessons can be taken from a case study

Invest in your your Continuing Professional Development (CPD), this virtual workshop has been allocated CPD.uk learning hours.

To register for a virtual workshop, you will need to first complete the Centre for Learning Spotlight on attitudes, respect and rights eLearning.

You can book your place on this webinar via the Learning Hub.

Book via the Learning Hub

Other dates available:

Virtual workshop for case handlers:

Virtual workshop for landlord leaders:

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

 

 

 

Date: 14 May 2025

Time: 10:00-14:00

Categories: