Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Spotlight report on repairs and maintenance virtual workshop

Join our CPD certified virtual workshop on the Spotlight report on repairs and maintenance.

We’ll discuss the implementations of the recommendations from the report. By the end of the session, you will be able to:

  • recall the 7 recommendation categories
  • explain how the recommendations can be implemented in your organisation
  • identify areas for improvement from a case study

To register for a virtual workshop, you will need to first complete the Spotlight report on repairs and maintenance – repairing trust eLearning.

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 10 June 2026

Time: 10:00-12:00

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