Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Workshop

Spotlight on repairs and maintenance virtual workshop

Audience: Landlords

This 2 hour virtual workshop is an opportunity discuss the implementation of the recommendations from the Spotlight report on repairs and maintenance repairing trust.
By the end of the session, you will be able to:

  • recall the 7 recommendation categories
  • explain how the recommendations can be implemented in your organisation
  • identify areas for improvement from a case study

This virtual workshop has been allocated CPD.uk learning hours.

What this workshop is

An opportunity for those working in landlord organisations to discuss how the recommendations from the report are being implemented in your organisation.

To register for a virtual workshop, you will need to first complete the Spotlight report on repairs and maintenance – repairing trust eLearning.

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 15 October 2026

Time: 10:00-12:00

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