Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Spotlight report on damp and mould virtual workshop

Join our interactive workshop on the Spotlight report on damp and mould.

This is your chance to discuss the recommendations on damp and mould made in the report and how they affect your organisation.

During the workshop you’ll:

  • share real life examples of what’s working in your organisation
  • hear how other organisations are working
  • discover the recommendation categories
  • discuss practical ways to apply the recommendations everyday

The workshop is free to attend and earns you CPD accredited hours.

To register for a virtual workshop, you will need to first complete the Spotlight report on damp and mould eLearning.

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 21 April 2026

Time: 14:00-16:00

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