Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Spotlight report on knowledge and information management virtual workshop

Audience: Landlords

Join our CPD certified workshop for landlords. We’ll discuss the Spotlight report on knowledge and information management and it’s recommendations.

By the end of the end of the session you will be able to:

  • recall the recommendations from the Spotlight report
  • discuss how the recommendations can be implemented
  • identify the impact of poor knowledge and information management on a resident based on a case study

To register for a virtual workshop, you will need to first complete the knowledge and information management eLearning on the Learning Hub.

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 25 February 2026

Time: 10:00-12:00

Categories: