Workshop
Learning from complaints webinar with Magenta Living
Audience: Landlords
We’re delighted to welcome Samantha Jones, Customer Experience Team Leader at Magenta Living.
In our Annual Complaints Review 2024-25, Magenta Living is highlighted for achieving a 44% reduction in maladministration.
Samantha will share how the organisation has used learning from complaint cases to drive this improvement.
There will be an opportunity to ask questions at the end of the session.
You can book your place on this workshop via the Learning Hub.
Learning Hub
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish