Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Introduction to the STAIRs complaints service webinar

Audience: Landlords

Join us for our introduction to the STAIRs complaints service webinar with STAIRs Manager Lydia Florence and STAIRs Project Lead Dionne Desouza.

During the session, the team will introduce the new STAIRs complaints service, including how complaints and reviews will be managed, our approach to investigations and remedies, and the role of Private Registered Providers (PRPs) within the process.

We are also inviting attendees to submit questions beforehand. These will be answered at the end of the session. If you’d like to submit a question to the team, please email stairsteam@housing-ombudsman.org.uk

Questions must be submitted by Wednesday 9 September

Please note: this webinar is intended for Private Registered Providers only (typically housing associations). As the STAIRs policy applies only to PRPs, this session isn’t suitable for landlords that are not PRPs, such as local authority landlords.

You can book your place on this webinar via the learning hub

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 16 September 2026

Time: 11:00-12:00

Categories: