Bristol City Council (202309131)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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London Borough of Hackney (202307280)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour. The landlord’s handling of counter reports of antisocial behaviour (ASB) about the resident from his neighbour. The landlord’s decision to refer the resident for safeguarding. The landlord’s complaint handling has also been investigated.
Metropolitan Thames Valley Housing (MTV) (202303703)
The complaint is about: The landlord’s handling of works to replace the resident’s front entrance door. The landlord’s complaint handling has also been investigated.
London Borough of Ealing (202127572)
The complaint is about the landlord’s handling of: Repairs in the resident’s home following a leak. The associated complaint.
Magna Housing Limited (202210951)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Waltham Forest Council (202316456)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the damage caused to his belongings. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Irwell Valley Housing Association Limited (202316078)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the subsequent temporary decant of the resident. This investigation also considers the landlord’s complaint handling and record keeping.
Castles & Coasts Housing Association Limited (202225464)
The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling.
Vivid Housing Limited (202232798)
The complaint is about the landlord’s handling of: Reported anti-social behaviour from the resident’s neighbour. The associated complaint.
Wolverhampton City Council (202217164)
The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean.