Clarion Housing Association Limited (202212249)
This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s concerns about smoke alarms in her home and communal areas.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Gosport Borough Council (202314200)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property.
Lewisham Council (202227635)
The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the landlord’s record-keeping.
Lincolnshire Housing Partnership Limited (202302323)
The complaint is about; The landlord’s handling of the resident’s reports of Damp and mould. Leaks in the bathroom. The landlord’s response to the resident’s request for a replacement roof, kitchen and windows. The associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202202714)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids and adaptations. This Service has also considered the landlord’s handling of the resident’s complaint.
London Borough of Lewisham (202231098)
The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response to the resident’s allegation that contractors stole items from her loft. The landlord’s handling of the resident’s reports of a defective washing machine. The landlord’s handling of the resident’s reports of various repairs, including damp and mould, temporary flooring in the bathroom, roof repairs, cracks on the bathroom walls and ceiling and gaps in the window frames. The landlord’s response to the resident’s request to be decanted. The resident’s reports of discrimination and infringement of her human rights. The landlord’s complaints handling.
North Kesteven District Council (202305127)
This complaint is about the landlord’s handling of the resident’s queries about his rent account.
Oadby and Wigston Borough Council (202307271)
The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security and condition of the communal fire doors in her block. The Ombudsman has also considered the landlord’s record keeping.
Orbit Group Limited (202226680)
This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.
Orbit Group Limited (202231176)
The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the resident’s property. Pest control. The Ombudsman has also considered the landlord’s complaint handling.