Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The Complaint is about the landlord’s response to residents’ reports about: The level of compensation provided for acknowledged repairs failures at the property. Inappropriate conduct and attending the property without notice. Complaints handling.
The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.
The complaint is about the landlord’s: Response to the resident’s reports of a petrol generator being used in the communal areas. The handling of the resident’s complaint.
The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts.
The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.
The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long to resolve a roof/ceiling leak
The complaint concerns the landlord’s response to the resident’s complaint and request for compensation for an increased water bill.
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.