We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The level of compensation offered by the landlord following the resident’s reports of damp in his bathroom and ongoing leak issues. The landlord’s handling of the related complaint. The resident’s concerns about the level of service charges for major works and the quality of this work. Issues the resident experienced with the landlord’s insurer.
The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.
The complaint concerns the information given by the landlord relating to the administration of the service charge.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property, following a leak from the property above. The associated formal complaint into this matter.
The complaint is about: The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: Issues with his boiler and flooding Service charges The landlord’s complaint handling has also been investigated.
The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.
The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record keeping.
The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling.