Orbit Group Limited (202226680)
This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Group Limited (202231176)
The complaint is about the landlord’s handling of: Damp and Mould in the resident’s property. Heating and repairs in the resident’s property. Pest control. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202313506)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. An authorised shed in the communal space. Pests. The Ombudsman has also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202218933)
The complaint is about the landlord’s handling of: Reports of a leak and subsequent repairs, damp and mould in the resident’s property. The associated complaint.
Richmond Housing Partnership Limited (202302911)
The complaint is about the landlord's handling of: the resident’s reports of a leak into the property. the complaint and the level of redress offered.
Southend on Sea City Council (202344463)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s request for a property transfer. The landlord’s complaint handling is also considered.
Southern Housing (202300525)
The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The landlord’s response to the resident’s request for reimbursement of costs incurred during the bed bug infestation.
Southern Housing Group Limited (202301490)
The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request for a replacement kitchen and bathroom. Associated formal complaint.
Sovereign Network Group (202306221)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of repairs to the back door. The associated complaint.
Stonewater Limited (202301661)
The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s handling of the resident’s complaint.