We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response to the resident’s reports of noise nuisance from the property above. Complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property. This service has also considered the landlord’s complaint handling.
The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords handling of the associated complaint.
The complaint is about the landlord’s handling of repairs to the balcony door.
The complaint is about the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of noise and fouling caused by birds. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of a leak and rubbish found underneath the bath in the resident’s current property.
The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling of repairs to the resident’s broken staircase and handrail.
The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint.
The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. To use female operatives when doing works at her property. For help in maintaining the communal garden. The Ombudsman has also considered the landlord’s complaint handling.