Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Hackney (202213556)

The complaint is about: The landlord’s handling of the resident’s reports about not having heating and hot water, and its handling of the resident’s request for a gas boiler. The landlord’s response to the resident’s reports about not having electricity, and the support it provided to enable the installation of an electricity meter. The landlord’s handling of the installation of new flooring. The landlord’s response to the resident’s request for a bathroom and kitchen replacement. The landlord’s handling of the resident’s decant and its response to enquiries about food expenses. The landlord’s response to the resident’s reports about the conduct of its housing manager. The landlord’s response to the resident’s reports about damage to personal belongings following works carried out at the property. The landlord’s handling of a request for information under a subject data access request. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Norwich City Council (202234907)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.

Octavia Housing (202128280)

The complaint is about: the landlord’s handling of the resident’s request for a housing transfer. The landlord’s communication with the resident.

One Manchester Limited (202119707)

The complaint is about: The landlord’s handling of repairs. The landlord’s handling of pest control reports. The landlord’s handling of the resident’s complaint.

Peabody Trust (202218532)

The complaint is about the landlord's handling of: The resident's reports of rats in her loft. Repairs to the resident's loft and the renewal of the loft insulation. The resident’s complaint.

Places for People Group Limited (202206081)

The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent management transfer to flee the abuse. This investigation also considered the landlord’s handling of the resident’s complaint. This investigation also considered the landlord’s record keeping.

Southern Housing Group Limited (202128297)

The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in the property and associated bathroom repairs. Record keeping The associated complaint.

Stockport Homes Limited (202208908)

The complaint concerns the landlord’s: Handling of repairs. Decision to charge the resident for communal wi-fi. Handling of the resident’s concerns about the concierge service. Handling of reports of a vandalised car in the communal car park. Complaints handling. This report has also considered the landlord’s record keeping.

Stockport Homes Limited (202213837)

This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.