We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202528274 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background 1. The resident complained about the landlord’s handling […]
Decision Case ID 202335097 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background Between 2016 and 2023 the landlord recorded the resident accrued rent […]
Decision Case ID 202503047 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 March 2026 Background The resident accepted a tenancy via a management move on 7 October […]
Decision Case ID 202335100 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a flat on the first floor and […]
Decision Case ID 202341323 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 2-bedroom flat with her partner […]
Decision Case ID 202345595 Decision type Investigation Landlord Cobalt Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 March 2026 Background The resident has reported guttering, drainpipe, and chimney breast repairs to […]
Decision Case ID 202404849 Decision type Investigation Landlord Habitare Homes Limited Landlord type For profit Occupancy Shared Ownership Date 11 March 2026 Background The resident reported repairs to the landlord a week after she […]
Decision Case ID 202338047 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident reported damp and mould issues to the landlord and then […]
Decision Case ID 202507491 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 1-bedroom bungalow owned by the landlord. His […]
Decision Case ID 202336647 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 11 March 2026 Background In September 2023, the resident reported a bathroom leak […]