We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202515451 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a high-rise […]
Decision Case ID 202515475 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives with her […]
Decision Case ID 202342247 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident has 3 young children, 2 of whom are disabled. In […]
Decision Case ID 202446682 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported leaks to her windows and front door. While […]
Decision Case ID 202325359 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 13 March 2026 Background The resident reported faults with her windows. She complained about how long […]
There were delays at stage 1 of the landlord’s complaint procedure, which it failed to offer any redress for or demonstrate learning.
Decision Case ID 202407351 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an issue with his under-cabinetkitchen lights on […]
Decision Case ID 202524480 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Leaseholder Date 12 March 2026 Background The resident reported a leak from her toilet to the landlord in March […]
Decision Case ID 202520544 Decision type Investigation Landlord Charnwood Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background The resident reported damp and condensation in […]
Decision Case ID 202337420 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident’s tenancy was due to start on 21 November […]