One Housing Group Limited (202215178)
The complaint is about the landlord’s management of the resident’s rent and service charge account.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Group Limited (202230719)
This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Peabody Trust (202202211)
The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202345020)
The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating in the property. The internal and external walls. The complaint and level of compensation offered.
Royal Borough Of Greenwich (202317482)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Request to be rehoused.
Sage Housing Limited (202309013)
The complaint is about the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a bathroom sink repair. The complaint.
Southwark Council (202232897)
The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. The resident’s associated complaint.
Sovereign Network Homes (202320450)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows in the property. The associated complaint.
Sovereign Network Homes (Former Network Homes) (202305649)
The complaint is about the landlord’s handling of the resident’s: reports of a leak in his kitchen; reports of communal loft hatch repairs; associated complaint.
The Guinness Partnership Limited (202309736)
REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]