Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Cottsway Housing Association Limited (202211638)

The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.

Hyde Housing Association Limited (202212252)

The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.

London Borough of Barking and Dagenham (202213699)

The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.

Peabody Trust (202208403)

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

A2Dominion Housing Group Limited (202113874)

The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level of compensation offered. the resident’s report of poor customer service.

A2Dominion Housing Options Limited (202004822)

The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; and the landlord’s offers of accommodation in December 2021.

Aster Group Limited (202114318)

The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from the landlord for her son’s damaged bike and garden turf.

Bromford Housing Group Limited (202203141)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202220946)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

Flagship Housing Group Limited (202218779)

The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property.