Sanctuary Housing Association (202126459)
The complaint is about the landlord's handling of the resident's reports of no heating.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Housing Association Limited (202101470)
The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer of compensation. Handling of heating system repairs prior to May 2020. Handling of a management move. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Abri Group Limited (202121616)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Dudley Metropolitan Borough Council (202119575)
The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.
Grand Union Housing Group Limited (202108321)
The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.
Guinness Housing Association Limited (202121926)
This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint.
Lambeth Council (202007851)
The resident complains about the handling of their application for re-housing.
Places for People Homes Limited (202103709)
This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB).
Tamworth Borough Council (202115860)
The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.
Walsall Housing Group Limited (202111671)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.