We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the property. Handling of repairs to the windows in the property. Response to the resident’s request for a wet room. Handling of the resident’s request for a permanent transfer. This investigation will also consider the landlord’s: Handling of the complaint. Record keeping.
REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.
The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
The complaint is about the landlords handling of the residents reports of toxic smells and gases in her property.
The complaint is about the landlord’s handling of the resident’s reports of unsafe windows and other required repairs at the property.
The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. Repairs were required to the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of the complaint about a noisy boiler and the loss of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.