We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of communal areas not being provided. A tree blocking light. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced.
The complaint is about the landlord’s response to the resident about: Her repairs reports. Staff conduct.
The complaint is about the landlord’s handling of the resident’s communication instructions.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould, including her request to be decanted. The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident's complaint.
The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation for damage to his personal belongings. The Ombudsman has also assessed the landlord’s: handling of the resident’s vulnerabilities when dealing with the above issues. record keeping. complaint handling.
This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) against the neighbour. letting out a property where the neighbour was known to have reports of noise complaints and ASB against them. The Ombudsman has also considered the landlord’s complaint handling.