We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s decision not to convert the loft, to provide an additional bedroom and bathroom for the resident’s son. The Ombudsman has also considered the landlord’s handing of the subsequent complaint.
The complaint is about the landlord’s handling of the resident’s:
The complaint is about the landlord's handling of the resident's reports of noisy pipework.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of the associated complaint.
The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property.
The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to her wet room to make it more accessible and the resident’s reports of discrimination. The resident’s complaint.
The complaint is about a request for adaptations to the balcony, including railings and netting, due to safety concerns for the resident’s daughter.
The complaint is about the landlord’s handling of: A leak into the resident’s property from the flat above. The associated complaint.