Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request for compensation for reported damage to her rugs. The resident’s report of a damp kitchen floor.
The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred in 2018. Response to the resident’s request for compensation for further repairs at the property.
The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the property by a joint tenant.
This complaint is about the landlord’s handling of: the resident’s reports that a lean-to was unlawfully removed; works it had agreed to complete to allow the reinstatement of the lean-to; the resident’s concerns about the validity of a guarantee for external wall insulation (EWI) works.
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages.
The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs and the resident’s request for compensation. The landlord’s complaint handling (including the resident's report of a breach of his confidentiality by the landlord).
The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of charges invoiced for these works. As a resolution to the matter, the leaseholder would like her contribution to the works to be capped at £250, and compensation for the landlord’s poor handling of the matter.
The complaint is about: The landlord’s response to the resident’s request for repairs. Associated complaint handling.