Lewisham Council (202128403)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (L&Q) (202118974)
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.
London Borough of Brent (202213803)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB); the associated complaint.
London Borough of Hackney (202216281)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint.
Longhurst Group Limited (202103507)
The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202221934)
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Milton Keynes City Council (202107671)
The complaint is about the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the property when it was let. handling and management of the resident’s complaint.
Notting Hill Genesis (NHG) (201909344)
The complaint is about: The landlord’s handling of the replacement of windows at the resident’s property. The landlord’s handling of the resident’s reports of ceiling mould following a roof leak. The associated complaint.
Notting Hill Genesis (NHG) (202016598)
This complaint is about the landlord’s: handling of heating and hot water repairs; response to the resident’s staff conduct concerns; communication; response to the resident’s standing order queries; complaint handling; record keeping.
Notting Hill Genesis (NHG) (202122004)
REPORT COMPLAINT 202122004 Notting Hill Genesis 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]