Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202210024)

The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.

Lewisham Council (202109734)

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.

Network Homes Limited (202203034)

The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.

Newlon Housing Trust (202125837)

The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety regulations.

Northumberland Council (202208014)

The complaint is about the landlord’s handling of the resident’s request for external decoration works.

Peabody Trust (202120748)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.

Sanctuary Housing Association (202200735)

The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation offered by the landlord. Complaint handling.