Birmingham City Council (202111745)
The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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East Riding of Yorkshire Council (202208441)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB against the resident. The landlord’s complaint handling.
Lambeth Council (202123086)
The complaint is about: The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling.
Sanctuary Housing Association (202204936)
The leaseholder’s complaint is about the landlord’s response to her concerns about: Communal repairs. Communal service provision. The Ombudsman will also consider the landlord’s complaint handling.
Sovereign Housing Association Limited (202014730)
The complaint is about the landlord’s:
Your Housing Limited (202114217)
The complaint is about the landlord’s handling of the resident’s:
Babergh District Council (202208598)
The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint handling has also been investigated.
Broxtowe Borough Council (202219034)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for compensation for her personal belongings that had been damaged by the damp and mould. This Service has also considered the associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202120157)
The complaint is about the landlord's response to the resident’s reports of disrepair in relation to: Front and balcony doors. The lift. The communal window being left open. Lack of heating.
MHS Homes Ltd (202203803)
The resident complains about the landlord’s handling of reports of smoking within the block.