LiveWest Homes Limited (202322562)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202335641)
The complaint is about the landlord’s handling of reported leaks in the property.
London & Quadrant Housing Trust (L&Q) (202347485)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her possessions caused by damp and mould. Formal complaint.
London Borough of Ealing (202225737)
The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.
London Borough of Hammersmith and Fulham (202303975)
The complaint is about: The landlord’s handling of a leak and associated damp and mould report. The landlord’s handling of the resident’s complaint.
Peabody Trust (202335463)
The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202220062)
The complaint is about: The landlord's handling of the resident's repair reports The landlord's complaint handling.
Sanctuary Housing Association (202325736)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Southend-on-Sea City Council (202310117)
The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested improvements. The landlord’s handling of the resident’s complaint. This Service has also considered the landlord’s knowledge and information management.
Southern Housing (202213583)
The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.