Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202214329)

The complaint is about the landlord’s handling of the: kitchen flooring replacement works; and kitchen base units renewal works.

Bromford Housing Association Limited (202216237)

The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling.

Clarion Housing Association Limited (202211593)

The complaint is about the landlord’s handling of reports of a foul odour at the property. This Service has also considered the landlord’s: complaint handling. record keeping.

East Riding of Yorkshire Council (202211160)

The complaint is about: The landlord’s response to the resident’s reports of anti social behaviour. The landlord’s decision to place the resident in a particular band under its allocations policy. The landlord’s handling of the complaint.

Joseph Rowntree Housing Trust (202221489)

The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door.

Paradigm Housing Group Limited (202116807)

The complaint is about:

Sanctuary Housing Association (202214318)

The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s complaint about its disposal of her belongings, following a fire in the property.

Southern Housing Group Limited (202117950)

This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.

Sovereign Network Homes (202218988)

The complaint is about the landlord's handling of repairs to the communal lift.

Sovereign Network Homes (202221533)

The complaint is about the landlord’s response to the resident’s concerns about a boundary fence.