Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s transfer application. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for a management move. The landlord’s response to the resident’s reports of rats in her garden.
The complaint refers to: The landlord’s handling of the resident’s reports of repairs needed to the external doors of the property, the wooden external panels and her concerns about pests in the property. The resident’s further concerns related to new repair issues, including a leak into her shower room and loss of heating and hot water. The landlord’s handling of the associated complaint.
The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.
The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property.
This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the explanation provided by the landlord for the increases.
The complaint is about the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the resident’s request that it refund the cost of her emergency builder; communication following the resident's request for the release of its call recordings; decision to only allow its staff to visit the resident’s property in pairs; complaints handling.
The complaint concerns how the landlord handled the resident’s charges for energy usage.
The landlord’s response to window repairs and snagging reports. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about:
The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response.