Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing (202347516)

This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.

St Albans City and District Council (202439371)

The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.

Abri Group Limited (202447225)

The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.

Citizen Housing Group Limited (202443564)

The complaint is about the landlord’s handling of the resident’s reports of leaks.

Dacorum Borough Council (202442661)

The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the property.

GreenSquareAccord Limited (202431242)

The complaint is about the landlord's handling of the resident’s reports of damp and mould and related repairs. We have also considered the landlord’s complaint handling.

Guildford Borough Council (202325281)

The complaint is about the landlord’s response to the resident's reports of an odour in her property. This report has also assessed the landlord’s complaint handling.

Karbon Homes Limited (202447406)

This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB).

London & Quadrant Housing Trust (202203278)

The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. Reports of leaks and associated repairs. Repairs to damp, electrics, plaster cracks, and make good works. The associated complaint.

London & Quadrant Housing Trust (202338441)

The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.