Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, damp and mould. The resident’s report that her bathroom is unsafe. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about:
The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result of the leak The Ombudsman has also considered the landlord’s: complaint handling record keeping
The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.
The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.